So, I received these emails for XOOM money transfers saying how I had received a transfer of money and then how that money had been transfered to some other dude.
I almost just immediately deleted them, thinking they were about as valid as some Nigerian Prince who needed my help in transferring funds. But, something about them sent up a red flag. I had never heard of Xoom before but a little research indicated that it was a real company for money transfers. Hummm… I am posting this not because it’s really that entertaining – but more so that if someone ever encounters the same weird issue they can hopefully find this post.
Here we go…..
Hello, I just got two emails from no-reply@xoom.com saying that I am involved in a transaction of money. I have never heard of your company or used your services. Is this a scam
?
The first email reads:
Anne Margareth Cruz has sent you a money transfer.
(etc)
Transaction Details
Xoom Tracking Number: X061855032761943
Sent to: Leonardo Dalupan
Amount You Will Receive: 250.00 USD
The second email is sent to me
and miiszie_star@yahoo.com
It reads:
Your recent money transfer to Leonardo Dalupan is now ready for pick up. We will update you again after we confirm the money has been successfully picked up.
As a reminder, here are some details of your transfer:
Xoom Tracking Number: X061855032761943
Sent to: Leonardo Dalupan
Amount Sent: 250.00 USD
What is going on here? Who are you people?
I want answers. In the meantime, I’ll be contacting my bank to alert them to any fraudulent activities.
Sincerely,
-Jeff
Response (Marjorie Aviso) – 02/03/2011 12:48 AM
Dear Jeff,
Thank you for reporting this incident to us. Xoom is an international online money transfer business. We indeed send automated emails to inform the recipient and sender with regards to the status of the money transfer. We were able to pull up the particular transaction you were referring to in your previous email. Right now, we are reviewing and verifying the said transaction and looking into the reason why you have received this email from us. We will get back to you with any update with regards to this case. In the meantime, you may want to check our website at www.xoom.com as to the company profile.
Once aga in, we appreciate you report
ing this incident to us as we want to ensure safety in every Xoom transaction, as always.
Sincerely,
Xoom Verification Team
And another reply….
Response (Al Ongsiapco) – 02/03/2011 09:14 AM
Dear Jeff,
We apologized for the inconvenience.
This transaction was already been cancelled by our Customer Verification for security reasons.
Thank you.
XOOM CUSTOMER SERVICE
UPDATED 9.2.11:
So, this has turned into a whole new style of annoyance…. I just sent this letter to their Customer Service team.
Normally I would just set up a spam filter to get rid of these.
But since this started as a FRAUDULENT transaction, I feel like I need to monitor whatever the hell Xoom is trying to pull.
Hello,
Last February I was sent a message by xoom regarding transaction X061855032761943.
It read:
“Anne Margareth Cruz has sent you a money transfer.
You might want to save this email until the transaction has been completed. This email contains the link that is required for you to see the progress of this transaction.
Transaction Status
Click here to view the status of your transaction.
Transaction Details
Xoom Tracking Number: X061855032761943
Sent to: Leonardo Dalupan
Amount You Will Receive: 250.00 USD”
Since I am NOT Leonardo Dalupan and I do not know Anne Margareth Cruz I reported that my email address had been used fraudulently. Your customer service department then cancelled this transaction.
Since that date I have continued to receive emails from Xoom with the exact same message as the one above. If I click on the link to view the transaction it tells me that the transaction has been cancelled.
I receive these emails once a day.
Sometimes as many as 4 will arrive. Today, for example, I received an email at 10:41am and then another at 10:44am.
I have called your customer service line TWICE to complain and to ask that you STOP SENDING ME these emails and both times I have been told me the problem would be fixed. They have placed me on your “Do No Email” marketing list (which, in this case does nothing as these are not marketing emails) and was assured that the situation would be reported to a supervisor.
I was also told that I would receive an email within 24 hours indicated that this problem was resolved. That was over a week ago. The email never came. But your spam emails about this fraudulent transaction keep being sent to me.
I have never used xoom.
I do NOT have a xoom account. I do not want to keep being sent emails for a cancelled fraudulent transaction. Why have you not been able to stop sending me these? What are you going to do to resolve this issue?
Until then, I am opening a complaint with the FCC and BBB.
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